Shipping policy
Our hours of operation are Monday-Friday 9AM-3PM. Orders are processed and shipped out from our warehouse within 2-7 business days. All orders will receive a tracking # confirmation as soon as the order has been processed. For any further information or inquiries, you can contact us via email below.
Email: [your email here]
Expect Delays On Statutory Holidays & During The Holiday Season (November/December)
Kindly note all estimated delivery times are AFTER orders have been shipped and left our facility. Saturdays & Sundays are not considered business days. Please exclude them from business day calculations below.
Due to large volume of orders, it may take 1-3 business days for orders to scan and update tracking from the courier.
Estimated Delivery Times
Ontario – Delivery within 2-5 business days after being processed and shipped out.
Quebec – Delivery within 2-7 business days after being processed and shipped out.
New Brunswick / Manitoba / Saskatchewan / Alberta / BC / Nova Scotia – Delivery within 5-10 business days after being processed and shipped out.
Newfoundland / PEI – Delivery within 7-12 business days after being processed and shipped out.
United States of America – All orders are shipped within 2-10 business days. This excludes any customs clearance delays which are out of our control. Unfortunately, we do not currently ship to Guam, Alaska, Puerto Rico, Hawaii, or any APO addresses.
Rural locations will usually require extra time to deliver your package.
Disclaimer
Fragrancedock is NOT responsible for customers inputting incorrect addresses.
Please be advised that couriers may leave parcels at the front door. Fragrancedock is NOT responsible for lost / stolen parcels.
Please ensure Shipping Protection is enabled at checkout to protect your package from being lost, damaged, or stolen. By deselecting shipping protection, Fragrancedock is not liable for lost, damaged, or stolen items.